Refund policy

Last updated: 12 October 2026

At Pink.Flowers, we want every flower box to arrive fresh, beautiful and ready to enjoy. As we work with fresh, seasonal flowers, we've put together a few simple guidelines for orders, cancellations, refunds and deliveries.

1. Orders & Cancellations

  • All flower boxes are one-off purchases, with no subscriptions or recurring payments.

  • As our flowers are sourced and prepared specifically for each order, cancellations and refunds cannot be guaranteed once an order has been confirmed.

  • If you need to cancel or make changes to your order, please email hello@pinkflowerscpt.com as soon as possible. We'll do our best to accommodate your request.

  • Any applicable statutory cancellation or refund rights remain unaffected.

2. Refunds & Flower Quality

We take great care in preparing every flower box and want you or your recipient to love what arrives.

  • If your flowers arrive damaged, wilted or not as described, please contact us as soon as possible, preferably within 24 hours of delivery, with photos of the flowers.

  • Depending on the circumstances, we may offer:

    • A replacement flower box on our next available delivery day.

    • A full or partial refund.

  • Due to the perishable nature of fresh flowers, we generally cannot accept returns for a change of mind after delivery.

  • Our flowers are seasonal, so slight variations in colour, variety and appearance may occur.

These terms do not limit your rights under applicable consumer protection laws.

3. Deliveries

We deliver Tuesday to Friday within our designated Cape Town delivery areas.

  • Please ensure that the delivery address and recipient's contact details are correct when placing your order.

  • If nobody is available to receive the flowers, we'll do our best to contact the recipient or follow any delivery instructions provided.

  • If the flowers cannot be delivered or safely left at the address, a re-delivery fee may apply.

  • Refunds are generally not available for unsuccessful deliveries caused by incorrect addresses or recipient unavailability, unless required by applicable law.

  • If we are unable to fulfil your order, we'll contact you to arrange an alternative or issue a refund.

4. Contact Us

If anything isn't quite right with your order, please get in touch. We're a small flower business and genuinely care about every box that leaves us.

Email: hello@pinkflowerscpt.com